Refund policy

30-Day Return Policy

We want you to love what you ordered. If you're not completely satisfied, you have 30 days from the date of delivery to request a return.

Eligibility Items must be unused, unworn, and in their original packaging with tags attached. A receipt or proof of purchase is required.

How to Start a Return Email us at chanbrown10@gmail.com with your order number and reason for return. Once approved, we'll send a prepaid return shipping label and instructions. Please do not send items back without prior approval — unapproved returns will not be accepted. Return address: 2421 Little Valley Road, Kingsport, TN 37660

Non-Returnable Items The following cannot be returned: personal care and beauty products, perishable goods, custom or personalized orders, sale items, and gift cards. Contact us if you're unsure whether your item qualifies.

Damaged or Incorrect Items Inspect your order upon arrival. If anything is defective, damaged, or incorrect, contact us immediately so we can make it right.

Exchanges To exchange an item, return the original and place a new order once your return is approved.

Refunds Once we receive and inspect your return, we'll notify you of approval. Approved refunds are processed to your original payment method within 10 business days. Allow additional time for your bank to post the credit. If 15 business days have passed since approval, contact us at chanbrown10@gmail.com.

EU Customers If your order ships to the European Union, you have the right to cancel or return within 14 days for any reason, provided the item is in its original condition with tags and packaging.